Journal
Notes from the bench.
Playbooks, teardowns and field notes from putting AI agents to work in real teams. A new post every other Tuesday.
Earlier posts
Field notes
Why your first agent should be boring
The flashiest idea in the room is rarely the one that pays back. Start where the work is dull, frequent and easy to check.
Teardown
Teardown: a support agent that knows when to stop
We open up the Juniper Dental build and show the rules that send a conversation back to a person, and why they matter more than the prompts.
Playbook
What an automation audit actually measures
Twenty minutes, one workflow and a stopwatch. A look at the numbers we collect and the ones we ignore.
Field notes
Keep a human on the loop, not in it
Approving every step turns an agent into a slower intern. Here is how we design oversight that scales with volume.
Field notes
Your data is fine. Your handoffs aren’t.
Most teams think they need a data project before they can use AI. Usually the gap is the moment work moves from one tool to the next.
The bench letter
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